JRA's business philosophy is based on realising and leveraging the latent potential of a company's employees. We firmly believe that it is only when a company truly engages the 'hearts and minds' of its people, will it be in a position to deliver lasting and sustainable business benefits.
At more senior management levels an individual's 'hard skills' are usually well proven. However, the art of managing and leading is changing more quickly and dramatically than before. The ability to manage and influence at all levels is determined by what are called 'soft skills', such as the ability to:
Communicate easily and skilfully with your colleagues and influence at all levels of the organisation.
Understand the thinking and emotional make-up of your team – including the manner in which these individuals pull together.
Understand your own strengths and limitations.
Know what makes people 'tick' and how to utilise their abilities to build high performing teams and individuals.
JRA's customer service / sales based training courses are designed to enable an individual to explore how they too can become an 'Attractor', by for example:
Understanding how you can positively affect your own behaviour i.e. your internal thoughts / internal feelings / external behaviour.
Using different viewpoints (Self / Customer / Observer) to generate more effective communications.
Establishing instant rapport at all levels i.e. non-verbal; voice / tonality; language; and beliefs.
Translating and matching language i.e. visual; auditory; kinaesthetic; auditory digital.