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Six Sigma is a disciplined, data-driven approach to process improvement, aimed at the near-elimination of defects from every product, process, and transaction. The purpose of Six Sigma is to gain breakthrough knowledge on how to improve processes to do things better, faster, and at lower cost.
It can be used to improve every facet of business, from production, to human resources, to order entry, to technical support - any activity that is concerned with cost, timeliness, and quality of results.
Unlike previous quality improvement efforts, Six Sigma is designed to provide tangible business results, cost savings that are directly traceable to the bottom line.
Define: |
Analyse the process and define the standards we should be achieving |
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Measure: |
Collate the data that we need to use to analyse |
Analyse: |
The data that we have collected to decide the areas that need to be improved |
Improve: |
The areas in which we are failing to hit the required standard |
Control: |
Put in place controls to ensure improvements remain in place |
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